b333 Privacy Policy

1 Introduction and Scope

b333 is an online gaming and sports betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the b333bet.cam website and all related services. The purpose of this Policy is to clearly explain what information we collect, why we collect it, and how we use it.

By opening an account or using any service on our website, you agree to the terms of this Policy. Our Terms and Conditions contain further details about general use of our services and work alongside this Privacy Policy.

This Policy applies only to b333's own platform. Third-party websites or applications that may be linked from our site have their own privacy policies, for which we are not responsible.

2 Data Collection

b333 collects user information in several ways. The types of information collected and the methods of collection are described in detail below.

2.1 Registration and Account Information

When opening an account, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number (for OTP verification)
• Email address (for communication)
• Username and password (for account security)

2.2 Identity Verification Information

During the account verification process, we may collect a copy of your National ID card or other government-approved identity documents. This information is used solely for identity confirmation and to meet required legal obligations.

2.3 Financial Transaction Information

During deposits and withdrawals, we store transaction details, amounts, and the associated mobile banking numbers (bKash, Nagad, Rocket, Upay). Full mobile banking login credentials are never stored by us.

2.4 Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device information
• Browser type and language settings
• Date and time of website access
• Pages visited and time spent on them
• Game play history and betting patterns
• Login session data and location data (if permission is granted)

3 Purpose of Data Use

b333 uses collected information only for specific, legitimate purposes. Each purpose is explained in detail below.

3.1 Service Delivery and Operations

Information is used to create, manage, and maintain your account. It is essential for processing deposits, withdrawals, and bonuses. It is also needed to deliver uninterrupted gaming services and to resolve technical issues.

3.2 Security and Fraud Prevention

We use information to keep your account secure and to prevent unauthorised access. This includes identifying suspicious transactions, detecting multiple accounts, and ensuring the proper functioning of the platform.

3.3 Communication and Support

Our 24/7 live chat and email support team uses your information to provide fast and effective assistance. Information is also used to send important account notifications, promotional offers, and service updates.

3.4 Analysis and Improvement

By analysing user behaviour, we improve service quality, develop new features, and make the user experience more straightforward. This analysis is generally done in aggregated form and does not directly identify any individual.

3.5 Legal Compliance

Information is used to maintain records, assist with investigations, and fulfil other legal obligations under applicable laws and regulations.

4 Data Storage and Security

4.1 Retention Period

All information is stored on our servers for as long as your account is active. After an account is closed, certain information may be retained for a defined period in line with legal obligations. After that period, information is securely deleted or anonymised.

4.2 Technical Security Measures

b333 uses industry-standard security technology to keep your information safe. Our main security measures are:

• SSL (Secure Socket Layer) encryption — all data transferred between the website and servers is encrypted
• Database encryption — sensitive information is stored in an encrypted state
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted employee access — only authorised staff can access specific data

4.3 Response to Data Breaches

If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take all necessary steps to limit the damage.

5 Sharing Data with Third Parties

b333 does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:

5.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution, JILI, PG Soft, etc.), and technical service providers may receive limited information necessary to carry out their specific functions. These partners are required to use information according to our guidelines and may not use it for their own purposes.

5.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we provide only the amount of information required by law.

5.3 Business Transfers

If a company merger, acquisition, or asset transfer takes place, user information may be transferred as part of those assets. In such cases, the new controlling party will be bound by the terms of this Privacy Policy.

6 Cookies and Tracking Technology

6.1 What Are Cookies

Cookies are small text files stored in your browser. b333 uses cookies to improve your experience on the website and to run services effectively.

6.2 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security; they cannot be disabled
• Functional Cookies: Remember your preferences, language settings, and customisations
• Analytics Cookies: Collect website usage statistics to help improve the service
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of campaigns

6.3 Cookie Controls

You can manage cookies through your browser settings. Note that disabling essential cookies may affect some website functionality. Cookies can be managed from the settings menu in Chrome, Firefox, and Safari.

7 User Rights

As a b333 user, you have certain important rights regarding your own information.

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from the profile section of your account; for more complex changes, contact our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

If you no longer wish to receive marketing communications, you can let us know at any time. This can be done via the unsubscribe link in email notifications or directly through the support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, visit our FAQ section for detailed information, or contact our support team directly. We will verify your request and respond within a reasonable time.

8 Policy on Minors

All b333 services are for persons aged 21 and above only. We do not knowingly collect information from minors. Age verification during registration is a mandatory step for us.

If we are informed that a minor is using our services, we will immediately close that account and delete all associated information. Our Responsible Gaming Guidelines contain detailed information on protecting minors and building healthy gaming habits.

9 Policy Changes

b333 may update this Privacy Policy from time to time due to business needs, legal changes, or service improvements. If significant changes are made to the Policy, we will notify users in the following ways:

• Displaying a notice on the website
• Sending a message to your registered email address
• Informing you of the changes at login

Continuing to use the website after a change means you accept the new policy. Previous versions of the policy are kept on record and can be provided upon request.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, you can get in touch with us. Our team provides support in both Bengali and English.